Description
A common challenge for improvement teams is idetifying what changes you can test to improve a process or problem.
One great method to help you break down ideas is a tool know as a “cause-and-effect-diagram”. You may have also heard of this tool referred to as an “Ishikawa diagram” attributed to its creator, Kaouru Ishikawa or a “fishbone diagram” because of the resemblance to the bones of a fish.
To create a cause-and-effect diagram, write the effect in a box on the right-hand side of the page. So let’s imagine we’re working on improving hand-washing. Then draw a horizontal line across the page. Decide on a few categories or causes for the problem. Useful categories of causes in the classic fishbone diagram include peope, methods, materials, equipment, and eviroment.
Then we can draw a diagonal line to each of these, and these are actually the bones of the fish and hance, its name. The processs of categorizing potential causes may be very useful to help you to break down a complex problem and focus in on it from various perspectives.
Example of Fishbone Diagram Excel Template Ishikawa
So as you’re looking at each of of the categories, you want to generate a list of causes. In this example, people might include clinical staff. It also might include non-clinical staff. Let’s put them as just “other staff.” It might include methods. How do you actually wash your hands? I’ll say “wash process.” It could be the materials. Are you using the right kind of soap, or does it dry out your hands? So we’ll think about the soap. It could be the equipment , like the dispenser. Is there an easy dispenser to use? Does it give you the right amount? Or maybe it’s the enviroment. Where is the dipenser location? Is it near the process of care? Identify the causes by asking why with people that are closest to the process until you’ve reached a useful level of detail.
Features Fishbone Diagram Excel Template
In this template you’ll find:
- Automatic Fishbone diagram
- Action Plan
- Dashboard
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